Features
System
- Programmed with Visual Basic.
- Includes an installer script, which does the installation on your Windows.
- No databases needed, IMT uses its own database.
User levels
- Three different user levels with different user rights to the system.
System logins
- Traditional username/password verification.
Interface
- One-window interface with all important data in the same window, other functionalities in their own windows.
- Easy and fast one-click-to-list feature that will list issues with certain status with one click based on your preferences.
- Shortcut keys for faster usage and management.
Issues and other features
- Issue status shows how old the ticket is in days.
- List issues based on status, assignee, department or other preferences.
- Each issue is searchable, and you can also re-open the issue for re-use.
- Issue view includes many different edit possibilities for comprehensive issue management.
- Each issue will be issued a unique issue ID for easy back-tracking and searching.
- You can search issued by issue ID or keywords.
- Department managers can follow their personnel's open issues with single click of a button.
- Work logging for time keeping and saving workload for later surveilance.
System administration
- Administrators can create/edit/delete departments and users.
- Database can be backed up by administrators.
Data reports
- Comprehensive overview of all departments and their issues.
- Issues can be printed with detailed information for needed period, perfect for company's status meetings.
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