FEATURES
System
- Programmed with Perl.
- Includes an installer script, which does the CHMOD and file checks for you.
- No MySQL databases needed, IMT uses flat-file database.
User levels
- Four different user levels with different user rights to the system.
- Fully administratable interface with colors, user rights, departments and many more.
System logins
- Traditional username/password verification.
- External logins available for GET or POST methods to be used for logins from 3rd party websites.
- Customers have their own ticket submission page, where their issues are saved for staff to deal with them.
Interface
- Fully customizable user interface.
- Two default language packs, English and Finnish.
- Possibility to add more language packs.
- Choose your personal icon from many different ones available to greet you on the main page. Custom to each user.
- Choose the website background to suite your mood. Custom to each user.
Tickets and other features
- Ticket status shows how old the ticket is in days.
- Open ticket listings according to selected status, or they can be shown all in one list.
- Each ticket is searchable after closing it, and you can also re-open the ticket for re-use.
- Ticket view includes 'set status', 'add', 'print', 'email', 'history', and 'delete' functions for comprehensive ticket management.
- Tickets can be encrypted while saving them or while editing, decrypting is possible while reading/editing a ticket.
- Each ticket will be issued a unique ticket number for easy back-tracking and searching.
- You can search tickets by ticket number or keywords.
- Department managers can follow their personnel's open tickets with single click of a button from anywhere on internet.
- Each user has a modifiable contact booklet, which is easily usable at ticket writing.
- Task Manager lists open tickets with drag'n'drop feature for easy re-ordering and prioritizing of open tickets.
- Integrated address book with email, address, phone and other data. Fully modifiable and direct link to your email software.
Messaging
- System features private messaging within the system, where users can send private messages to each other.
- Built-in message board generates forums for each department. Users can then post and reply to messages.
- When ticket is saved, email can be sent out to responsible persons of that department.
System administration
- Administrators can create/edit/delete departments and users.
- Administrators can see status of read/unread private messages of other users.
- Database can be backed up by administrators.
Data transfer
- XML import of department, ticket and user data from 3rd party softwares.
- XML export of all data in IMT.
- Graphical diagram of all departments, tickets and who they were assigned to. Closed tickets within a period are also shown.
|
|
|
